Complete ownership and quality you can rely on.

As company owners, we put our heart and soul into everything we make, and stand behind it completely. When our products fail to conform to our stringent quality standards at any time, we want to make it right.

Due to thickening in the container after long-term storage, we need to recall specific batches of Extra Heavy Gel Gloss, Fluid Acrylic Teal, and 14 Heavy Body colors.

If you have products that are NOT among the batches listed below, they are unaffected by this recall. If you have already used products included in this recall, there is no risk to your artwork. The issue is unused product becoming too thick.

Listed below are the specific products and batches being recalled, and details about how to receive replacement(s). The photos near the bottom of this page show the sort of product thickening we’ve seen. 

Please do not dispose of the unusable product until you receive your replacement. We may need additional information or photos in order to process your replacement request. 

Fluid Acrylic Teal in all sizes with batch codes X0011941 or X0011942.
For a replacement of Fluid Teal please complete this form.

Extra Heavy Gel Gloss in all sizes with batch codes X0013840 through X0019726.
For replacement of Extra Heavy Gel Gloss please complete this form.

Heavy Body Acrylic Colors in all sizes of the colors listed below, as well as colors in a small selection of sets. The affected batch codes/range are after each color:

• Carbon Black: X0005197 – X0022057
• Dioxazine Purple: X0004365 – X0005193
• Permanent Green Light: X0004873 – X0016408
• Phthalo Blue (Green Shade): X0007410 – X0019483
• Phthalo Blue (Red Shade): X0011979
• Phthalo Green (Blue Shade): X0005154 – X0017965
• Phthalo Green (Yellow Shade): X0004431 – X0006617
• Transparent Brown Iron Oxide: X0018260
• Transparent Red Iron Oxide: X0018576
• Turquoise: X0021844
• Van Dyke Brown Hue: X0005111
• Cobalt Violet Hue: X0007196 or X0008071
• Diarylide Yellow: X0010391
• Yellow Oxide: X0004958 or X0007199
• 2 oz. Carbon Black, Phthalo Blue (Green Shade), Phthalo Green (Blue Shade) in the 6 Professional Acrylics Set: 020122 – 082922
• 3/4 oz. Permanent Green Light in the Heavy Body Introductory Set: 120320 – 082922
• 2 oz. Phthalo Blue (Green Shade), Phthalo Green (Blue Shade) in the 8 Color Mixing Set - Modern Theory: 111620 – 082922

To replace Heavy Body Colors use this form. Colors will be replaced at no charge when they become available. To replace more than three colors, please call our Customer Service Team Monday through Friday from 8:30 am to 5 pm ET. You may also send your name and phone number to custservmgr@goldenpaints.com and our Customer Service Team will call you during business hours.